Mgr Ops Control & Support in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Financial Services
Minimum Qualification
Post Graduate Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Senior position handling Trade Operations of Wholesale Banking and SME, providing leadership and direction both strategic and technical to the Trade services team having direct and roll up staff strength of about 20. The role covers processing of trade transactions for Nigeria working closely with the GSSC team . The role involves making a range of decisions with providing support to both Transaction Banking, RMs in both OCC and SME in trade structuring and regulatory compliance issues that have direct impact on the success of trade finance product. The Job requires visibility in the industry with direct interface with senior officials on seeking discretionary approvals from regulators to support structured exchange controlled transactions.
This position will report in to Head of WB Operations Nigeria


Overall Responsibility for functioning of Trade Services process shop in the Wholesale Banking Unit in Nigeria.

Transforming Trade Services to next level Center of Excellence with reduced cost, higher productivity, quality, timely and error free service delivery thru' optimized utilization of technology breaking the road block to be number 1 trade bank by 2014
Alignment to the Global Trade Operations and WB/GSSC strategies

Responsible for delivery of competitive cost income ratio and maintaining effective cost budget planning, forecasting and spending.

Building Competitive Positioning:
Working closely with stakeholders to deliver projects & services and to help them achieving/exceeding revenue target. Implementing innovation and service quality agenda to continuously differentiate service, promoting customer centric and focusing on cost/quality. Working towards Increase of customer acquisition and utilization for S2B. Proactively preparing for appropriate infrastructure and capacity to safely support business growth while maintaining high cost efficiency. Maximize standardization and centralization opportunities which contribute to cost and control effectiveness ensuring consistency and high quality best in class service delivered to customers.

Optimize Efficiency:
Maintaining structure of Trade with a more balanced Span Of Control. Identifying opportunities to automate manual processes/controls and embedding continuous process improvements to achieve high level of productivity and efficiency for the unit. Maintaining strong engagement with Scanning companies for efficient services on exchange control processing

Operational Risk Controls:
Being accountable for the implementation of the end-to-end control environment for each product to ensure compliance with applicable internal policies and practices as well as external regulations and laws including Sanctions and money laundering prevention. Identification, escalation, management and mitigation of all aspects of risks closely working with Trade Unit level risks team/BORM. Implementing a risk based approach to proactively detect and mitigate potential risk that would have substantial impact to the bank placing alert on fraud. Ensuring strict compliance with CBN regulations covering Trade products and services

Talent Management & Retention:
Responsible for staff recruitment, training, retention and development to ensure high team performance and strong staff engagement in Trade services. Ensure effective succession and back-up plan in place for all key positions and source key intelligence to proactively manage attrition impact, if any specially in respect of complex business products. Create the strong brand image as best place to work with best employer in the market.

Reinforcing Brand image:
Embracing and embedding the Bank’s brand in everything the team does. Interpret messages from Group/Local Management for staff and lead by example. Positively influence the team relating to community development activities as part of CSR and enhance the Bank’s image and reputation in the global market.

Other relevant:
Perform as a senior leader and strong influencer/contributor in Global Trade Operations strategy and WB/GSSC and other relevant committees/forums, e.g. Business Operational Risk, Client Experience Forum,


Post Graduate preferably in Banking / Finance with around 4 years of Leadership experience in Banking/Finance Operations related areas. Professional Qualification like ACCA/ICAN/MBA and CDCS certification will be an added advantage. The incumbent should have worked in the Banking / Financial Services sector for around 10+ years. Also should bring deep strategic thinking with strong implementation focus. He should have a passion to lead people and provide direction and focus to a large team.

• Product Knowledge: Expert in knowledge of products for the related business and overall understanding of bank’s and Trade’s overall strategy & objectives. Full understanding of various international guidelines such as UCP, URC, ISP and other technical aspects of Trade services
• Process Management:In depth knowledge of process management. Minimum experience of about 5+ years in Operations
• Operations Risk Management: Complete understanding of risk associated with Trade business
• Capacity Planning:Ability to create a adequate resource planning & manage capacity
• Stakeholder Management:Capable leader with good interpersonal & networking skills
• Change Management:Good influence on change management
• Strategy Formulation & Implementation:Develops strategies and tactics to enhance competitiveness
• People Management:Ability to manage large diversified workforce with high level of engagement
• Finance/Budget Management: Understand key business drivers & manage budgets/resources/infrastructure effectively

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