•To interact with the Head of Assurance responsible for running the RNOC to ensure our contractual commitments can be met
•The Operations Manager is accountable for the end to end managed services and contract fulfilment and profitability for a specific customer in a specific country.
•The Operations Manager is also responsible for:
•To manage the contracts execution (cost, time and quality) ensuring the fulfilment of all contractual obligations by Ericsson, the Customer and 3PP;
•To manage the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance
•To secure that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) are followed and that the customer is always involved and updated according to contractual requirements
•To secure that all internal agreements (WLA) between the MSIP and other delivery organizations are signed and reflect the contractual requirements;