MSIP Operations Assurance - EPC in Lagos, Nigeria

at Ericsson

ICT / Telecommunications
Information Technology and Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Purpose of Job Role

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Behavioural competences

  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Persuading & Influencing
  • Deciding & Initiating Action
  • Entrepreneurial & Commercial Thinking
  • Relating & Networking



  • Operations Delivery Management
  • Incident Management
  • Problem Management
  • Preventive Maintenance
  • Service Delivery Efficiency
  • Broadcast Operations Management



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