Purpose of Job Role
Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.
- Delivering Results & Meeting Customer Expectations
- Persuading & Influencing
- Deciding & Initiating Action
- Entrepreneurial & Commercial Thinking
- Relating & Networking