MTN Nigeria Fresh Job Recruitment in Lagos, Nigeria

at Nigsap Resources

Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Customer Support Partner SME (Estate Management) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position of:

Job Title: Customer Support Partner SME (Estate Management)

Location: Lagos

Job Description

 Analysis of customer requests for prompt resolution
 Ensure end-to-end account management for Enterprise customers
 Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
 Liaise with support teams (within and outside ES) in order to resolve any customer identified issue
 Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
 Constant analysis of Managed customer database for Revenue and Debt management
 Work with product, UAT and support teams to validate new products, new systems and upgrades
 Generate relevant reports as required by the business
 Ensure 98% collection of ALL invoices as at when due
 Ensure QA and prompt invoice delivery
 Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
 Ensure less than 5% customer churn on managed accounts
 Ensure resolution of ALL service provisioning and sales support PPPs items
 Achieve at least 80% score in ES Customer Satisfaction internal surveys

Job Condition

 Normal MTNN office environment
 Extended work hours which may include weekends
 Occasional travel required
 Mobile tools of trade (Blackberry service, Laptops and remote accesses)
 Experience & Training

Minimum Qualification

 BA, B.Ed, B.Sc, B.Tech or HND


 Minimum of 4 years' experience which includes;
 1 - 2 years relevant work experience in the telecommunications industry in a similar role
 2 - 3 years' work experience in a customer service environment in the telecommunications industry.
 Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
 Membership of Professional Customer Service/Relations associations will be an added advantage


 Basic Enterprise products and services.
 MTN Products & Services
 Relationship Management
 Relevant systems training
 Financial/Mgt Accounting basics
 Corporate Collections policies, processes and procedures
 Telephone/ physical interaction etiquettes
Method of Application
Use the job title as the subject of the mail
Interested  candidates who meet the above requirements should submit a copy of their detailed & recent CV to  hr.nigsapresources
*Applicants are to submit only ONE application as multiple applications may result in disqualification.
*Applicants will be responsible for applications submitted on any other Email address.
* Only candidates residing in lagos will be shortlisted and contacted for an interview
(Application not complying with this instruction shall be disqualified.)

Application Close Date: Not Specified

  Apply Now

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