National Service Manager in Lagos, Nigeria

at Hobark Group

Industry
Client Services
Specialization
Project Management
Minimum Qualification
HND
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Description

Role:
Responsible for operating an efficient service department. Toperate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relations, and accurate service records.

Essential Duties: Tcover service networks all over Nigeria
Service network : Testablish service network according tsales network development
Branch
Dealer- Sales, Service, Spare parts
Area- Mechanic, Part shops, Dealers

Education training:

  • Develop training curriculum and execute training of service technicians and mechanics
  • Maximise productivity levels of service technicians
  • Warranty: Monitor all Department warranty claim submissions and requisite credits and take action as required
  • Ensure registration
  • Issue market information specific tproduct malfunction
  • Quality problem analysis

Customer Service:

  •  Provide high quality service for the motorcycle, marine and power products.
  •  Maintain a high degree of customer satisfaction.

 

 

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