Network/Systems Support in Lagos, Nigeria

at Vodacom

Information Technology
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Providing helpdesk support duties to all Authenticated users on the network including Apple Mac users in the company including installation and configuration services.
  • Maintaining the daily / monthly backup of data in all VBN offices including Abuja and Port Harcourt and liaising with the IT Contact personnel in each of the offices on all IT-related issues.
  • Providing required IT-support which include but not limited to Windows Operating Systems and Server Applications.
  • Troubleshooting and resolving of network problems.
  • Maintain the IT network including servers, switches and all other IT-network related equipment.
  • On-call and after hours support.
  • Installs or modifies existing installations of networked computer hardware, software, and other components.
  • Provide 2nd level support for all business applications and other applications used in the company.
  • Ensuring that the firewall security aspect of the IT overall security implementation is maintained and supported.
  • Research and certify the operation and compatibility of hot fixes (patches), new versions of vendor provided applications and appliances, across a variety of hardware and software platforms.
  • Work with Customers to activate services; and assist with problem resolution as required.

Communications and Work Relationships

  • Internal: The role will involve interfacing and communication with all stakeholders on a regular basis. This will include interfacing with Core IP and Installs teams as needed.
  • External: The role will also involve communications with customers and there is a need for good analytical skills.
  • Other Business Units: All Department.



  • BSc / HND Computer Science / Engineering
  • BSc / HND Electrical / Electronics Engr.


  • System & Network Administration
  • Helpdesk services
  • Network security
  • Mac Apple Server / System administration and support
  • Fortigate administration
  • WiFi implementation and support


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