NOC Engineer in Lagos, Nigeria

at Airtel Nigeria

Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

  • 24 x 7 monitoring, logging, handover and escalation of network alarms and events.
  • Follow up on the reported problem.
  • Ensure that all the services providers strictly follow the SLA and report any deviation.
  • Co-ordinate/Liaise with all the various NOC providing service to Airtel.
  • Monitor progress of problem solving activities
  • Management of service related problem
  • All network changes/configuration are documented and follow through.
  • Provide regular update on the state of the network
  • Technical escalation of problem to service providers
  • Information escalation to Airtel management
  • Information escalation to Airtel customer care
  • Sign off of all network outages.
  • Generate daily reports of failures exceeding defined KPI
  • Support to resolve customer’s complaint.


  • Provide Emergency/Monthly/weekly network reports
  • Collate weekly outages, alarm and backups
  • Measure KPIs of the Networks and report variance.


  • Monitor Network node availability
  • Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times



Educational Qualifications and Functional / Technical Skills

  • Bachelor’s degree or HND in Engineering or any related applied science field.

Relevant Experience

  • At least 2 years Networks Operational experience in GSM environment.
  • Technical knowledge on Network Elements (Switching Systems, MPBN, SIGTRAN, SIP,Transmission, IN and VAS)
  • Basic troubleshooting skills on Network Elements.
  • Experience in different  network vendor area, such as Ericsson, Huawei, NSN etc.

Other requirements

  • Good Team spirit.
  • Action oriented.
  • Attention to details.
  • Accuracy.
  • Personally motivated.
  • Proactive spirit.
  • Getting it right the first time.


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