NOC MANAGER - MS Nigeria in Lagos, Nigeria

at Nokia

Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

• Ensure close Coordination of NOC team to meet NSN –EMTS agreed SLA
• Responsible for Delivery of PM, BO, CM and NOC Team for customer requirements
• Meeting with Customer on SLA - TT’s related issues on outages, KPI’s and QOS
• Stream Lining all Process Related to Work Order Creation/Approval and change request
• Ensure prompt escalations of all TT’s for outages and quality alarms, follow up with teams for TT closure within SLA
• Close coordination with other vendors within the Etisalat network to ensure issues are resolved within the customer agreed SLA
• Meeting with Vendor’s to discuss Issue’s and to Stream Line Process of Multi Vendor TT Escalation and Resolution
• Meeting with sub cons to ensure outages are resolved within SLA , Diesel management and preventive maintenance are properly done
• Providing Support to FLM Team regarding Outage’s, Quality alarms and KPI related Issue’s.
• Ensure proper implementation of all Change Request by CM team and within CR duration
• Ensure site availability and agreed KPI are met for NSN managed cluster
• Ensure business profitability for the MS project, Add on sales responsibility
• Actively manage the network operations organizations in gaining high efficiencies and high quality predictable network performance as measured by key parameters
• Continuously drive for efficiency, improvements and excellence in service delivery
• Validate Monthly SLA/KPI performance with customer



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