Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.
Main Responsibility Area
Accountable for Network Operations Centre Management within the Network Operations service scope*. Network Operations Centre Management is the leadership and management of all or some of the centralised Network Operations functions, typically including: Fault Management, Performance Management, Configuration Management:
Main responsibility is to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
Ensures services delivery management based on the Nokia Networks Operations Model, PMI principles and in full alignment with Nokia Networks MoO and applicable BL guidelines.
Network Operations Centre process development and implementation
Forecasting and Management of Network Operations Centre Resources and Capability
Controlling and optimizing Network Operations Centre services delivery performance to SLA/OLA, time, scope, quality)
Co-ordinating services delivery stakeholders and ensuring service delivery capability.