- Network Surveillance, problem resolution, monitoring, controlling, escalating and dispatching of all Data/Internet network elements and ensure that MTN network faults are actioned/ resolved to company requirements. Also improve Network performance by providing real time and prompt resolution to all network faults on MTNN network.
- Managing Network Changes and ensure that changes on MTNN network are in line with company policies and procedures. Assist in the development of an automated and effective environment for the performance of NMC duties.
- Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
- Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
- Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
- Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
- Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
- Escalate all unresolved faults of Internet and Data Services to Customer Support Engineers and NMC Data/Internet Co-ordinator.
- Ensure proper bandwidth allocation procedures in order to achieve optimal bandwidth utilization on the overall ATM network.
- Administer pipes to the satellite network through the Fiber Equipment.
- Ensure faults are logged in to determine network stability and recommend action steps to be taken to improve network quality.
- Ensure proper monitoring and implementation of all network changes according to the organisation process and procedures.
- Provide regular updates on MTNN performance and other network issues to the management, call centres, sales and distribution, marketing and other relevant departments in .the organization.
- Ensure real time performance monitoring of all network elements
- Monitor performance of all ATM core devices i.e. Stingers (DSLAM), PSAX and generate weekly report on them.
- Monitor traffic utilization on Core ATM pipes on the ATM Network.
- Perform real time monitoring of all CPE devices (Copper DSL and Fiber Modems) on the network.
- Monitor and acknowledge all alarms from all ATM Core equipment and CPEs
- Configure new VCs on ATM devices for new installation on the ATM Network.
- Administer new internet and monitor activities of clients on the Radius Authentication Server.
- Relate with Customer Support Engineers as regards new installations and clients connection on ports.
- Manage interfaces (ports) on the ATM (DSLAM) Stinger device.
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
- Fluent in English
- First degree in Computer Science/Engineering or a related field.
- CCNA or CCNP beneficial
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Hands-on experience in Cisco Networking experience current, telecommunications or a related field.
- Experience in Alcatel Lucent equipments
- Knowledge of Cisco router Proficient
- Operational Maintenance
- Network Management
BEd, BEng, BTech or HND