NSMC VAS ENGINEER in Lagos, Nigeria

at MTN Nigeria

Industry
Telecommunications
Specialization
Engineering
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

• Source information on technical network related faults

 

• Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.

 

• Escalate complex problems to appropriate quarters where necessary.

 

• Interface between the Customer Service Centers and Network Management Center (NMC).

 

• Manage the technical help line for the NMC.

 

• Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)

 

• Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.

 

• Attempt first line resolution of all faults related to the HLR.

 

• Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.

 

• Anticipate and manage change control process.

 

• Understand and correlate network activity to user impact on planned events.

 

• Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.

 

• Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.

 

• Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.

 

• Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.

 

Job condition   

 

• Normal MTNN working conditions

• May be required to work extended hours

• On standby throughout the year

 

Requirements

• 4 years work experience comprising:

• 2-3 years experience in ICT environment, preferably in a telecommunications company.

• Experience working with UNIX, Solaris and Oracle

 

Minimum qualification                

BSc

 

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