NSMC VAS ENGINEER in Lagos, Nigeria

at MTN Nigeria

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

• Source information on technical network related faults


• Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.


• Escalate complex problems to appropriate quarters where necessary.


• Interface between the Customer Service Centers and Network Management Center (NMC).


• Manage the technical help line for the NMC.


• Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)


• Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.


• Attempt first line resolution of all faults related to the HLR.


• Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.


• Anticipate and manage change control process.


• Understand and correlate network activity to user impact on planned events.


• Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.


• Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.


• Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.


• Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.


Job condition   


• Normal MTNN working conditions

• May be required to work extended hours

• On standby throughout the year



• 4 years work experience comprising:

• 2-3 years experience in ICT environment, preferably in a telecommunications company.

• Experience working with UNIX, Solaris and Oracle


Minimum qualification                



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