Manage, lead, provide guidance, facilitate and pursue fraud that is committed against SIBTC Bank and its Customers.
• Manage, lead, collect and analyse relevant information, identify modus operandi of incidents.
• Provide guidance, probe problem areas by following linkages between suspicious cases and entities.
• Direct through process of elimination, identify irregularities and involved parties e.g. syndicates.
• Provide guidance and network within the various areas within the Bank and externally to resolve fraud issues.
• Ensuring compliance to defined processes, e.g. formulating case files, investigation reports, affidavits.
• Direct investigations in determining the Bank’s exposure and to actively recover losses.
• Proactively determine high risk Business Units and potential internal fraud and operational risks
• Proactively assist to facilitate the early detection of fraud leveraging off hotlines and tip-offs.
• Execute the Fraud Strategy through investigations, which will be aligned to Business Goals and priorities
• Provide input and assist in the design and formulation of Banking Industry approaches at industry level e.g. Banking Forums
• Network with Law enforcement agencies, audit, OPS risk, legal and commercial organisations combating financial crime
• On each confirmed internal financial crime matter establish trends, identify modus operandi and provide remedial recommendations,
• Do fraud prevention training to all internal/external stakeholders (Staff & merchants) and actioning early detection reports in order to minimise losses and the risk exposure to the organisation as well as representing the Bank at Interbank and Public Fora
.Risk and Loss Management
• Accountable for ensuring the recovery of losses through all available legal remedies and mandates from Visa and Master Card.
• Highlight control deficiencies in the Card Issuing and Acquiring business to the Business stakeholders.
• Assess and pursue recovery prospects.
• Minimise reputational risk by interfacing with relevant parties.
• Take overall ownership and accountability for allocated investigations from the point of allocation until their “formal” conclusion as per the defined processes.
• Apply knowledge and experience to identify fraud, risk and highlight to management.
Process and Case Management.
Adhere to the proper process of case management from the allocation of investigations, providing constant feedback to ensure that investigation goals and objectives have been achieved.
Constantly provide intelligence regarding trends, modus operandi, type of fraud documents, and standard of fraud application, knowledge of the criminal groups / syndicates regarding the verification process, other processes that are detected in current investigations on hand. Secure reporting line to relevant Business Heads regarding relevant intelligence gathered through investigations.
On a regular basis, liaise with Law Enforcement Intelligence Services to gather information regarding the movement of suspects, new trends, crime threat’s and modus operandi that are identified from a global perspective.
Support the Head FCC by providing daily stats, trends and relevant case information to Management and Business Heads (in country and at centre) to support and secure processes to minimize and prevent losses.
Provide Management with consistent and accurate reports regarding fraud trends, market related information regarding fraudulent activities in the Corporate Environment.
Be active in supporting the different business heads, know the different product procedures. Provide constantly information to the different business heads regarding crime patterns and modus operandi. These actions will provide them with the relevant knowledge to take sound business decisions that will assist them in minimizing risk and operational losses.
Compiling case files for registration with the law enforcement agencies to expedite the tracing and attachment of moveable assets and arrests of suspects.
Immediately report incidents discovered through investigations to the relevant business heads and GFCC regarding control deficiencies. Thoroughly investigated deficiencies and provide management with proper knowledge to address and to correct situations.
• To successfully investigate matters of financial crime with specific focus on Card and Merchant fraud, electronic crimes, cybercrime and gather intelligence and convert it into actionable recoveries and prosecutions.
• Attainment of target in respect of investigations completed, recovery/savings
• Analysis of statistics (cases reported vs. cases worked, vs. confirmed fraud vs. criminal prosecutions vs. convictions and recoveries, staff suspended vs. staff dismissals vs. criminal / civil prosecutions vs. convictions and recoveries
• People management as and when required as directed by the Head FCC.
• Reduction of financial crime losses, with specific focus on Card losses and e.-crimes.
• Adopt a pro-active approach to financial crime control
• Identification of control weaknesses giving rise to fraud and recommending effective control measures to mitigate risk
• Fraud prevention & awareness training to all internal/external stakeholders and actioning early detection reports in order to minimise losses and the risk exposure to the Bank as well as representing the Bank at Interbank and Public For a.