Officer Collections in Lagos, Nigeria

at Standard Chartered Bank

Financial Services
Accounting / Audit / Tax
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.

We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:


Job Responsibilities

To manage and control all matters relating to delinquent Retail clients accounts (Unsecured products) by constantly reviewing collection procedures and ensuring early recovery actions are taken to maximize prospects of full recovery.

Highlights and analyses credit failures to identify ways of improving the credit approval process.

To maximize collections

Manages the day -to-day operations of collections to ensure losses are minimized and recoveries maximized by the effective implementation of collections activities.

Effective management of collections operation to meet the net credit loss as well as net credit cost goals of the business.

Review an assess all newly identified delinquent loan accounts and introduce recovery action aimed at minimizing losses by error reduction

Ensure credit checks are conducted on customers with delinquent accounts in order to assess collection prospects

Contacts delinquent loan customers to negotiate payment schedules that are acceptable to the Bank and customers.

Highlights and analyses credit failures to identify ways of improving the credit approval process.

Providing concrete feedback concerning changes in customer paying behaviour to the policy team,CCH and to the Retail Clients Business head / Product Development Managers so that appropriate changes can be made to policies and procedures and business strategy.

Highlight and analyses credit failures to identify ways of improving the credit approval process.

Interprets MIS statistical information relating to performance of delinquent accountsEnsure remedial action is taken when required to keep performance in line with objectives.

Customer contact through telephone, letters, visits and indirectly through collection agencies and attorneys

Perform administrative work related to collection.

Recommend accounts for legal action.Maintain departmental databases, charge off, deceased, Insurance claims,field call and repossessions

Assisting Head of Collections to identify control weaknesses and recommend remedial action and best practice as appropriate

Assisting Head Of Collections to implement changes to systems, procedures and structures to maximize quality of portfolio and minimize risk


Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme.

A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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