Officer Corporate Client Care Job ID: 12741 in Lagos, Nigeria

at Stanbic IBTC Bank

Industry
Banking / Financial Services
Specialization
Banking
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Purpose

  • To optimise Corporate Client Care fulfilment resources to achieve business objectives inline with the Business Support strategy and the Bank’s vision & values
  • Maintain a corporate customer care team with focus on sales support, account opening and documentation, with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
  • Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers’ needs and service preferences

Key Responsibilities
Customer and Business Partner Relationship Management:

  • Identifies customer service expectations, applies SLAs and aligns to the Customer Value Proposition in order to deliver an appropriate service.
  • Investigates customers’ complaints relating to payments by continuously interacting with the various customers to ensure high service levels by Payment function
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