Officer, Member Services in Lagos, Nigeria

at Arik Air

Airline / Aviation
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Ensuring efficient operation of member services centre

Ensuring enhancing member awareness by handling accurate information relating to the programme

Ensuring seamless member experience by handling of members queries & grievances

Efficient handling of members who have not received member pack

Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports

Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station


3 to 5 years experience in similar job role while a University Degree would be of advantage

Knowledge of principles, practices and techniques of operations

Positive Attitude, Excellent communication in oral/written English

Must be fully computer literate, preferably with prior experience of the implementation of customer loyalty programmes

Knowledge of systems used in the Reservation Department would be an advantage

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