Officer, Member Services in Lagos, Nigeria

at Arik Air

Airline / Aviation
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Ensuring efficient operation of member services centre

Ensuring enhancing member awareness by handling accurate information relating to the programme

Ensuring seamless member experience by handling of members queries & grievances

Efficient handling of members who have not received member pack

Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports

Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station


3 to 5 years experience in similar job role while a University Degree would be of advantage

Knowledge of principles, practices and techniques of operations

Positive Attitude, Excellent communication in oral/written English

Must be fully computer literate, preferably with prior experience of the implementation of customer loyalty programmes

Knowledge of systems used in the Reservation Department would be an advantage

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