We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
To monitor accounts daily in the GCO pool and maximize the effective use of Robocoll by constantly reviewing collection/recovery procedures and ensuring early recovery actions are taken to maximize prospects of full recovery.
Liaise with HR/Payroll contacts for End of service/Terminal Benefits and other relevant information that might be required on their ex-staff as the need arises.
To maximize collections/recoveries of charged-off debt.
Ensuring proper management of post-charge off accounts for Unsecured, Secured and SME Banking products with maximize net recovery.
Working closely with MIS to analyze vintage reports so as to deploy the right recovery strategies for different vintages and customer segments (e.g. legal, abandonment accounts, No intention to pay, No contact etc).
Maximizing net recovery on collectable accounts.Efficiently and effectively managing Third Party Agencies & complying with Group Standards on Agency Management.
Ensuring that all agency contracts and agreements are reviewed and sign-off in accordance to Group guidelines.
Ensuring that all agency performances on recovery pool are reviewed on a weekly basisEnsuring that all commission payouts are administered on a timely basis and in accordance to commission structure as setout in the Group Standards on Agency Management.
Assisting the Head of Collections in periodically reviewing the GCO pool and ensuring that recoveries are managed within budget.
Contacts customers in GCO pool to negotiate payment schedules that are acceptable to the Bank and customers.
Interprets MIS statistical information relating to performance of delinquent accounts
Customer contact through telephone, letters, visits and indirectly through collection agencies and attorneys
Perform administrative work related to Recoveries.
Recommend accounts for legal action.
Maintain departmental databases for Staff resignations and EOSB requests
Assisting Head of Collections to identify control weaknesses and recommend remedial action and best practice as appropriate
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme.
A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.