The purpose of this role is to monitor and coordinate cargo operational activities at all cargo terminals and other cargo related facilities at Dubai International Airport / DWC ensuring that the process, facilities, equipments are running smoothly and efficient in a safe , secure and effective manner.
. Job Accountabilities and Current Objectives
Job Accountability Area
(What is done, to what, and why)
(Must add up to 100%)
To proactively monitor all the cargo terminals at DIA / DWC and other cargo related facilities.
Responding to and deal with internal departments, such as ES, Airport Safety, security and other key stakeholders by e-mail or telephone.
Work closely with all stakeholders and third parties to ensure smooth operations to meet deadline and proactively find solutions.
Provide shift handover information to CDO, briefing on particular issues related to cargo operations.
Escalation of unacceptable Cargo shipper experience through the cargo Terminal to the CDP
Report of the Cargo overall safety systems include reporting of hazards ,accidents and incidents as defined within the airport safety and security standards.
4. Communication and Working Relationships
The job holder will communicate daily on shift with Operations Duty Officer by reporting the status of actions and the action taken to correct them.
5. Key Dimensions and Related Job Results
0 Budgetary Responsibilities
0 Direct Reports
0 Indirect Reports
Qualifications and Education:
The job holder should have a High school diploma or general education degree (GED); or three to six months related technical support experience and/or training; or equivalent combination of education and technical support experience.
The job holder will have at least 2 years cargo handling support experience.
- Health and safety and Security training.
- communications and public relations
- Customer service
- Airport cargo operations
- General Cargo and DGR handling awareness.
- Problem Solving
The job holder will have knowledge of cargo handling, business goals & direction, departmental policies and procedures &processes and knowledge of Dubai Airports policies and procedures & processes and health and safety knowledge along with a UAE driving licence.