Operations Auditor | IKEA in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Accounting / Audit / Tax
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Store Audits:

  • To draw up a calendar of store audits in conjunction with the store management teams to cover key areas of concern in all stores, in each of the IKEA Alfuttaim countries. 
  • To ensure that a separate calendar of adhoc or unannounced audits are planned for: ie night time goods receiving/IFB food receiving   
  • To share and align the audit findings in all stores to ensure that all stores learn from and improve operational shortcomings. 
  • To periodically follow up on the audit report to ensure compliance.



  • To take control of all store operating procedures within the store;- To ensure they are kept updated and standardised between all store
  •  To change the communication and way we work with the procedures  
  • To carry out store operating procedure checks within the stores to ensure understanding and compliance. 
  • Feedback and action plans drawn up with the stores for areas of concern

Store Productivity measurements:  

  • To measure key areas of the operation and share findings and best practices with all stores so they can show either: a cost saving or productivity savings. Ie Delivery and Assembly  


  • To ensure a safe store for visitors and customers – Follow up and ensure that audits/checklists are regularly being carried out by the H&S teams and that regular evacuations and action plans are being addressed.



  • To audit all areas of the store in a yearly cycle 
  • To document findings and share the learning’s with all stores 
  • To maintain an element of surprise checks; eg, to ensure that the store assets are secure during the evening time and that processes are being followed. 
  • To set up new stores – giving them clear and up to date audit reports.


  • To ensure that these procedures are understood, followed and are regularly updated.
  •  To standardise them in all stores 
  • To implement the most updated set of procedures in new stores – not to allow changes unless local market regulations determine this.
  • To determine what an SOP is – when do we need one: - to clarify the number of SOPS required.

Store Productivity measurements:

  • To agree with the store management teams on a list of areas that they have potential to improve
  • To draw up a calendar for these areas so that they can be assessed and addressed with a view to make them more efficient. Areas such as home delivery 


  • To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time 
  • To audit the store teams on the evacuation processes, codes and other emergency information 
  • To review and change current processes where needed to work with the H&S manager to enhance store safety: checklists, etc 
  • Involvement in crisis management routines and manual documentation


  • To have a succession planning process in place for the department 
  • To build and maintain a close understanding with the Regional Customer Relations and Operations Manager and store teams

Store Operations:


  • To have a good overview of store operations, to be able to challenge the store teams 
  • Good knowledge of the Navision system
  • To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required


University Graduate

5 years in audit operations and at least 3 years in a management capacity.       

Strategic Planning and Analytical Skills, Effective Communication, and strong leadership skills.

 Retail background

Business Acumen, Problem Solving, Confident, Leadership Skills & Strategic Thinking, strong personality.

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