Operations Control Head in Lagos, Nigeria

at CitiBank

Banking / Financial Services
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

a) Independently assess the effectiveness of controls and determine the potential impact of any control failure and the corrective actions required.

b) Highlight to senior management all concerns arising from failure of controls that could result in losses and/or reputational risks.

c) Ensure that the reviews conducted have a corrective action follow up mechanism through i-caps.

d) Ensure adherence to corporate policies and local policy as well as local and global regulatory environment.

e) Participate in all aspects of assessments, in accordance with Internal Audit standards and/or regulatory statutes.

f) Participate in training and developing other staff in audit, risk assessment techniques and accounting principles.

g) Understand and accurately evaluate risks and controls as they relate to business objectives.

h) Use available technology and automation tools to appropriately improve processes within the department and business in general.

i) Develop an in-depth knowledge and understanding of the business and to acquire greater knowledge of the products and processes.

j) Implement the Fraud Management program appropriate for the business in conjunction with BUFM and CSIS.

k) Have over-sight on the functions on the Branch Information Security officer (BISO). This role is responsible for the Business compliance to information security standards, information security criticality assessments, 3rd-party assessments, entitlements reviews, residual risk.

l) Responsible for the control of execution of the Self-Assessment process, all Risk Assessment, Corrective action plans (CAP) follow-ups, Audit follow ups, ensure compliance with policies by country & legal vehicle, produce valuable matrix to allow management control all aspects of the Operations business.


Revenues: Ops control is supporting the ICG business directly through controls, reconciliation and MCA coordination to eliminate all losses to the business

Expenses: Direct expenses are incurred through carrying out of the independent reviews and controls e.g. Travel to Branches.

Headcount: Responsible for optimal utilization of approved headcount to meet effective controls and any required reporting to senior management.

Assets: Control over the assets of the bank through reviewing certain balance sheet accounts

Other: Responsibility for centralized control functions supporting the SSA Division countries

Key Responsibilities

a) Planning the audit reviews by selecting the appropriate audit approach, methodology and preparing the test plan that best suits the product and process.

b) Evaluate the adequacy and effectiveness of internal control by Analysing/flowcharting the different processes in order to evaluate controls, identify inefficient processes.

c) Performing the actual audit tests, selecting sample, performing analytical reviews, and checking adherence to corporate policies.

d) Preparing audit reports for senior management, discussing issues with relevant business unit heads.

e) Influencing the design and improvement of processes to ensure that appropriate controls exist to manage risks efficiently.

f) Responsible for communicating to upper management issues that surface and unresolved issues.

g) Co-ordinating the Operations and Technology self-assessment (MCAs) and DCFCs processes for the bank.

h) Co-ordinate the day-to-day functions of other employees in the Unit and to up-date the Proof-Charts.

i) Assist the Fraud Manager on handling, investigating and reporting of fraud incidents and attempts.

j) Ensure that all performance indicators/KRIs for management from Operations Control are availed as and when required.

k) Co-ordinate and undertake training of all new staff on role of Operations Control and basic Business expectation from the staff. Assign work to other staff in the unit.

l) Undertake consolidation of functions (or Outsourcing) that would otherwise lead to inefficiency when done departmentally for instance Deviation approvals and bank wide departmental designations.

m) Any other function/duty or responsibility that may be assigned from time to time as deemed appropriate by the business.

n) The Position also Calls for Involvement in regional assignments relating to Peer and assistance to other Regional Countries when the need arises such as Internal Audit Preparation

o) The position will also be covering reporting and analytics for the SSA Division with certain functions being centrally managed from South Africa


Business, Information Technology, Computer Engineering or equivalent related undergraduate degree


4 years’ work experience in banking


Areas requiring complete familiarity Areas requiring general familiarity

•Strategic planning

Citi Values – O&T Culture ·

Empower others
Talent development

Act with urgency, courage and conviction
Management or Execution Skills

Ability to handle pressure

Analytical thinking
Attention to detail
Ability to prioritize
Citigroup Role Model

Accountability and teamwork

Process flows and procedures
Process Risk Rating and ranking
Control Steps

Report Writing

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