Manages and leads a functional group of people globally (providing services to the customer) or multifunctional groups in a geographical area, with full responsibility of all personnel management aspects. Develops service and support portfolios and capability. Drives customer satisfaction improvement in product/service line.
Main Responsibility Area
Responsible for contributing and implementing the strategy for the product/service line. Has final planning and execution responsibility for the own area. Has global responsibility for goal setting, operations, resourcing, results and competence development of the product/service line. Provides frame and support for success of organization. Ensures good co-operation across organisational units. Responsible for the continuous development of the operations in own area. Overall responsibility for customer satisfaction in product/service line.
Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer's requirements back to NSN/account team to anticipate new business opportunities.
- End to end operation and deployment management as per contractual deliverables (agreed SLA).
- Financial management
-Customer (Key stakeholders) management