MFL/ROM/002-Retail Operations Manger
Our client in the retail industry seeks the services of an operations manager who will be in charge of two outlets. Candidate should possess a degree in any field and minimum of 5 years experience at management level in the retail industry.
Candidate will be responsible for recruiting, inducting, leading, managing, training and developing staff in outlet. Must ensure the effective management of all retail staff and volunteers and ensure adequate staffing levels throughout the business, give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales. Ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner. Must uphold the reputation of the firm by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers and staff.
Candidate must promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently, inspire the staff, volunteers and customers in the area.
Candidate will be required to grow sales profit, and motivate staff to achieve this same goal. Develop and grow a customer focus commercial operation to maximize available assets. To ensure awareness and account for competition, retail sector trends and current trading opportunities.
As the Retail Operations Manager, to develop, implement, review and monitoring the retail operating plan and budget. To maintain, seek, utilize and analyze management information including EPOS (electronic point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business. To ensure shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards and also manage the warehouse operations.
Interested candidates should send their CV to firstname.lastname@example.org on or before 4th April 2014. Kindly state the job code and job title as subject of the mail.