Develop effective operational systems, processes and polices in support of the organization’s vision; Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality; Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
Perform market research and analysis, design product, content and channels;
Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
Assist in the development of proposals for new services and platforms to clients;
Act as a liaison between networks and all departments; Ensure VAS services are implemented within allocated budgets; Keep up to date on VAS services and capabilities across all networks; Keep abreast with technological advancement within the VAS industry; Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
Manage team boundaries and allocate resources between teams for an effective work load balance; Set clear objectives and guide team members to achieve targets and performance standards; Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
Structure and negotiate supplier partnership agreements;
Minimum of 5 years’ experience in VAS industry.
Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage