Operations Manager in a startup venture.
Support Principal Consultant on ongoing projects, business development activities and operational matters.
Serve as escalation point for departments and customers enquiring about the businessDevelop, implement and continuously improve processes, templates and other such required procedures governing operations.
Interface with customers where necessary in support of sales and service delivery to ensure customers are happy with the company’s products and services.
Facilitate the resolution of customer complaints, issues and enquiriesKeep tabs on market by gathering and analyzing data to determine sales volume potential and added value opportunities the company may exploit.
Plan, manage and execute projects as assigned or required.
Administrative support of operations
Minimum of a Bachelors Degree.Higher educational qualifications would be an added advantage.
Approximately 5 to 10 years relevant experience or transferrable experience (manufacturing/production or bank sales/operations experience a bonus but not a requirement)At least 3 years hands-on experience in institutional and consultative Sales, B2B management and Market development function very essential.
Experience of a startup company or environment.Exposure to sales and business development is an added advantage.