- Configuration and deployment of company android POS devices
- Installation/Upgrade of our device system and applications.
- Providing technical expertise and support to merchants on malfunctioning devices.
- Providing support and maintenance for devices deployed to clients on the company platform
- Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal
- Reviewing agent credentials and ensuring consistence with company policy
- Providing regular feedback to technical partners on the Company platform
- Managing the training and customer service unit.
- Managing key client relationships with vendors and banks
- Monitoring and reviewing device activity
- Managing and actively responding to all agent operational issues
- Liaising with the sales department on all agent operational issues
- Testing and quality control check of new devices delivered to the company
- Preparation of Target vs. Achievement reports- Daily/Weekly/Monthly
- Supporting large geographical agent locations
- Large team Management.