Operations Supervisor in Lagos, Nigeria

at Global Profilers

Logistics and Supply Chain
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description


  • Configuration and deployment of company android POS devices
  • Installation/Upgrade of our device system and applications.
  • Providing technical expertise and support to merchants on malfunctioning devices.
  • Providing support and maintenance for devices deployed to clients on the company platform
  • Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal
  • Reviewing agent credentials and ensuring consistence with company policy
  • Providing regular feedback to technical partners on the Company platform
  • Managing the training and customer service unit.
  • Managing key client relationships with vendors and banks
  • Monitoring and reviewing device activity
  • Managing and actively responding to all agent operational issues
  • Liaising with the sales department on all agent operational issues
  • Testing and quality control check of new devices delivered to the company
  • Preparation of Target vs. Achievement reports- Daily/Weekly/Monthly
  • Supporting large geographical agent locations
  • Large team Management.



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