Operations Support Officer in Lagos, Nigeria

at Main One Company

Industry
Consulting
Specialization
Administration & Office Support
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Responsibilities   

  • Prepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports.
  • Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary
  • Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels
  • Assist in development and implementation of the Business and Operational processes and procedures for MainOne
  • Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management
  • Provides assistance to MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions
  • Custodian of the Operations process records, CM records, reporting records etc.
  • Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented.
  • Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process.
  • Providing technical and functional support to the GNOC
  • Undertake in any other adhoc activity as assigned by the Operations Support Manager

Contacts:
Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

Qualifications/Competencies Required

  • B.Sc/HND. in Information Technology/Computer Science/Electrical & Electronics Engineering.
  • Minimum of 1 year post NYSC Experience
  • Experience in a Network Operations Centre
  • Knowledge of Telecoms and networking protocols (DWDM,SDH, Fibre, IP and Microwave)
  • Customer Service Management
  • Good knowledge of ITIL Lifecycle

Demands of the Job: 

  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Good research skills.
  • Ability to pay attention to details
  • Good communication skills
  • Good knowledge of MS office application.

 

 

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