Operations Team Leader in National Capital Reg, Philippines

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

To ensure prompt disposition of reconciling items on Nostro/Sundry/Suspense accounts and other Financial Markets related accounts.
Perform interim reconciliation of broker invoices pending transfer of function to hub.
To prepare periodic statutory and regional returns.
To gather statistics and information as required by regional management. 


Ensure that the Department meets the required standards for customer service quality, efficiency and productivity; analyse, review and develop methods of working, in conjunction with team members, to devise means whereby these standards may be enhanced. Delight customers with an "under-promise over-deliver" approach.

Implement processes and procedures in accordance with approved operations strategy, best practice models and preferred system solutions, as appropriate to the Department controlled, including new system testing and verification; determine, within the parameters of these processes, the appropriate action to be taken in new or unusual circumstances.
Ensure compliance with all relevant laws, rules and regulations, and that documented procedures are up to date at all times; investigate and promptly resolve or escalate any irregularities.

Check periodic statutory and regional returns in an efficient and timely manner. Take responsibility for and meets local and group compliance requirements within area of responsibility.

Perform investigation of reconciling items on nostro/sundry/suspense and other Financial Markets related accounts. Collaborate closely with recon hubs for appropriate disposition of breaks.

Implement appropriate investigation procedures and serves as a point of escalation in investigation. Adopt new process initiated by hub, considering any local limitations. Identify risk and issue with hubs to implement new process properly.
Monitors manager's cheques issued/outstanding and perform reconciliation of internal deals and outstanding NDF deals between OPICS/MXG.

Perform deal capture recon for derivative transactions.

Coordinate with Customer Valuation and CSG on matters related to client's audit confirmation.

Reconcile broker's monthly invoices and prepare IPS. 

Implement the use of CRM and log all client initiated queries/requests/complaints and ensure timely resolution. 

Contribute to the effectiveness of the department’s BCP, actively participate in the BCP testing providing timely feedback on BCP matters, make themselves available during contingency situations. Should be fully conversant and knowledgeable of the most updated BCP and keeps a copy of the departments call tree readily accessible at his/her place of residence.

Ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored 

Responsible for Money Laundering prevention by reporting suspicious transaction activities to Business or Country MLPO.

Ensure compliance with Bank’s policy including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and escalate to management any policy breaches for appropriate decision/handling.

Update FMO head thru regular monthly meeting regarding BAU/MIS/CRM items and escalate any issues encountered during the month. 

Prepare entries related to Nostro interest/charges/fees to prevent open items from being escalated. 


Have a good academic background with a Business/Accounting Degree.
Knowledgeable in Treasury Operations.

Have the ability to work efficiently in a high-pressure environment due to tight deadlines and increasing trades.

Have analytical mind and exercise mature judgement.

Be computer literate.

Possess good oral and written communication skills. 

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