Ops Business Unit Manager in Lagos, Nigeria

at CitiBank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job Purpose

  • Management of all the O&T staff in the Head Office Cash and Tellers department, Lagos Satellite branches, the rural branches and Implant Teller locations with a view to achieving high quality productivity
  • While ensuring proper management of the bank's cash assets and that optimal cash holding is maintained in the Head Office, Satellite branches, rural branches and Teller Implant offices.

Key Responsibilities

  • Coordination of the overall service delivery mechanism in the Head Office Cash and Tellers (C&T) Department, Lagos Satellite and Rural Branches and Implant service locations.
  • Coaching, motivating, training, developing and rewarding staff to ensure achievement of first class service delivery at our Counters.
  • Ensuring that the branches operate under control conscious environment.
  • Ensuring that policy initiatives of both the bank and regulatory bodies are implemented across the branches.
  • Boosting of staff morale by providing leadership and inspiration that will enhance productivity.
  • Ensuring that the service level agreement between Citibank Nigeria Limited and the managers of the various implant offices is strictly adhered to for the benefit of our customers.
  • Render monthly, quarterly and semi-annual BOF reports as and when due; also submit monthly branch score cards for the region.
  • Support training of all branch staff as required.
  • Ensure any new product offering is reviewed for mandatory controls and appropriate gap analysis and implementation planning.
  • Providing support to marketing and product units on new ideas and initiatives.
  • Liaising with Cash-in-Transit vendor companies for C.I.T. operations in the region.
  • Maintaining good relationships with Other Banks in respect of Cash Swaps and other developments in the Industry.

Educational Requirement:

  • Interested candidate should possess a good University Degree.

Special Skills or Work Experience:

  • 10-15 years in banking operations.
  • Desktop/General Information and Communication Technology (ICT) skills.


  • Good organizational skills - Ability to coordinate people and functions.
  • Good communication skills.
  • Excellent Inter-personal and leadership skills.
  • Good analytical Skills, ability to think through and effect problem resolution.

Core Competencies

  • Ability to quickly articulate and realise the risk associated with transactions.
  • Ability to manage difficult situations (involving customers, staff and management) and come up appropriate, acceptable and effective solution.
  • Ability to think through a transaction's entire process at the conceptual stage and ensuring all critical aspects are covered.
  • Ability to put in place back-up/contingency arrangements to ensure continuity of business.
  • Ability to identify critical issues and isolate them for prompt and immediate resolution.
  • Capacity to multi-task, manage processes and projects to ensure that they do not fall through the cracks.
  • Capacity to manage large team without losing sight of the business objective.


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