•Co-ordinate between country and GSSC Ops to ensure smooth transaction processing
•Ensure all the transactions are checked and processed for authenticity (as to source, value, SC Star etc) and are disposed off strictly as per remitters instructions.
•To ensure that the department gets a satisfactory audit rating in all external / internal reviews
•Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
•Ensure there is no revenue leakage in respect of tariff to payment instructions.
•Support GSSC from country for all processing related activities (query resolution and other decisions which country needs to take).
•Guide GSSC to minimize cost per transaction by ensuring that all messages are accurate and straight through to all correspondents worldwide and as per SC star format.
•To provide high quality service to our stakeholders and customers.
•To develop key working relationships with internal customers and support units etc.
•To achieve set targets in terms of Service standard for customer transactions
•To provide advisory service to customers on best methods of transferring money to exchange controlled countries
•To ensure that all risks and losses related to payment services are identified, documented and registered in Phoenix.
•Living the values of SCB at all times
•Ensure adherence on an ongoing basis to all requirements of KYC/AML as may be issued from time to time.
•Ensure all practices within the unit comply with risk and compliance procedures minimizing any operational loss in respect of all activities. Ensure controls are in place and operational risk is managed across the portfolio according to group policy
•Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc.
•To ensure that any nostro unreconciled entries escalated are kept to a minimum and are resolved on a daily basis.
•Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units
•Ensure that all enquiries / complaints are resolved within agreed turnaround time
•Meet the departmental operation budget by ensuring that the cost of providing services are tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses.
•Motivate and train staff to ensure performance is optimized. Drive productivity improvement across the department operations where possible.
•Initiate and drive service improvements across the portfolio as part of the Group’s out serve program.
•Be aware of all policies and procedures for CMO processing and products
•Ensure compliance to sanctions, AML, KYC policies periodically given by the group
•Develop good knowledge and understanding of the Group’s CMS policy and other bank procedures
•Successfully complete projects for which responsible, and also provide active support wherein contribution is required as a participant / stakeholder.
•Act as custodian for Bank keys as and when required.
•Act as a bulk stock custodian as and when required.
•Act as backup for the other supervisory desks.
•To ensure Call back verification of customer OTT and Book transfer instructions are carried out on recorded line for payment instructions where GSSC call back team are unable to carry out a call back
•Respond to queries from Regulator(s) and liaise directly if the need arises
Coordination between country (Iraq) and GSSC
Use knowledge of SCB systems and products to assist country and GSSC in transaction execution
Ensure that all SCB policies and procedures are adhered to
Ensure timely escalations where appropriate
Put in place resilient and fool proof end to end processes between country (Iraq) and GSSC
Maintain good working relationships with all in-country (Iraq), UAE and GSSC stakeholders
Post Graduate qualification preferred
Process oriented, with an eye for detail
Basic idea of all WB products