ERP Program Manager assumes accountability for delivery of one or more projects and programs at a client place. Mobilize the delivery team, identify the appropriate people resources and assign these individuals to projects.
· Assumes accountability for delivery of ERP (Oracle) implementation projects at a client by leveraging a delivery team; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying program risks and assisting in resolving them.
· Achieves value creation objectives by contributing information and recommendations to strategic plans and reviews; determining program improvements / new projects; helping in selling new opportunities.
· Sets and manages client expectations; continuously seeks opportunities to increase client satisfaction and deepen client relationship; maintains trusting relationship.
· Mobilizes, coaches/counsels, drives, develops the delivery team and identifies the appropriate people resources and assigns these individuals to projects.
· Meets financial objectives by forecasting / revising forecasts; analyzing variances; initiating corrective actions.
-Delivery Senior Manager: 12+ years of experience in managing enterprise software implementation, with successful program management experiences on package solutions (Oracle or SAP) deployment (full cycles end-to-end from deployment strategy definition/analysis till post go-live) on an ERP scope, Retail and BI are a plus. Oracle Retail experience is a plus.
-Functional background: Distribution processes are a must and Retail processes would be appreciated.
-Comfortable working with C level with the client organization, reviewing and presenting to steering Committee.
-Effectively communicates relevant project information to leadership; Delivers engaging, informative, well-organized presentations.
-Strong pro-active driving of delivery and client teams with the ability to drive multiple projects within an overall business transformation program.
-Resolves and/or escalates issues in a timely fashion.
-Experience with off-shore delivery centers is strongly recommended.