Order Processor in Lagos, Nigeria

at Supermart

Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

  • Manage flow of customer orders from initiation to delivery
  • Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
  • Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
  • Determine the best delivery method for each delivery
  • Negotiate rates with logistics service providers
  • Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
  • Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
  • Drivers and retail partners
  • Prepare end-of-day report with complete and accurate information
  • Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
  • Anticipate and react to spikes in order volume and manage backlogs if they arise
  • Respond to customer queries by phone and email in line with company’s standard operating procedures
  • Lead or participate in cross-functional initiatives
  • Ensure sharing of best practice among the team to drive efficiency



  • A University Degree in any discipline
  • 1-3 years' experience
  • Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
  • Must be computer literate
  • High level of proficiency in Microsoft Excel
  • Good written and spoken English
  • Excellent communication and interpersonal skills
  • Good diction and telephone manner
  • Customer-centric with a pleasing demeanor
  • Ability to effectively plan and manage time and other resources
  • Ability to take initiative and work independently without supervision
  • A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
  • Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
  • Must have high-energy, be enthusiastic and display professionalism at all times
  • Ability to multi-task and work under pressure
  • Must have integrity and high moral standards
  • Maintain high standards of cleanliness and presentation



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