Satisfy all guests’ needs.
Increase team members’ productivity and motivation.
Responsible and accountable for ensuring that all colleagues have full product knowledge.
Ensures that all complaints are dealt with correctly and in a timely manner that ensures the return faith in our brand by the customer.
Ensure that outlet including kitchen operate in accordance to local health and hygiene legislations.
Meeting with the owner's representative on a monthly basis to discuss and present results and any other matters.
Ensure that all rosters are in line with budget and business requirements and completed in time
A recognised International Hospitality qualification with at least 3 years experience in a general management role, within a stand-alone/branded bar or nightlife operation.
As well as the technical and financial skills, a detailed knowledge of food and beverage is essential for this role as well as a proven track record in launching new concepts and promotions, training and developing staff.
It is also essential that you have a good command of the English language (verbal and written) and knowledge of at least one other European language.
You will also have an experience of working in a multicultural environment as well as being IT literate.