PA To Head Business Development(SIPML) in Lagos, Nigeria

at Stanbic IBTC Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

The Personal Assistant (PA) to the Head – Business Development works closely with the Head – Business Development to provide administrative as well as secretarial support. The PA is responsible for performing and coordinating the Head – Business Development’s administrative activities, and also storing, retrieving, and integrating information for dissemination to staff and clients.


Key Responsibilities

The PA to the Head - BDU has responsibilities to the following in the organization:

The Company:

• Answer and screen calls to determine the relevance of the call/query, proactively and independently resolve the queries where possible

• Integrating information for dissemination to clients 

• Monitor departmental media campaign and ensure adequate inventory of marketing materials.

 • Circulate Media Schedule  regarding any campaign to all states and micros for follow up and to ensure listening -in

• Listening and watching for our adverts on TV and radio to make sure we are getting value for our money.

 • Ensure adequate supply of marketing materials. 

The HEAD - BD:

• Answer and screen calls to determine the relevance of the call/query, proactively and independently resolve the queries where possible

• Welcoming and looking after visitors

• Organizing and maintaining diaries, and making appointments

• Draft and type correspondence including letters and memoranda

• Organizing and storing paperwork, documents and computer-based information

• Arranging travel and accommodation

• Submitting expense claims on behalf of Head - BD and managing budgets 

• Structure an effective filing system for the department including press clippings and other research articles

• Following-up on execution of assignments delegated to other staff by Head - BD

• Running of certain routine errands and carrying out specific tasks as may  be advised by the Head – BD
Business Unit Heads/Leaders

• Ensuring the proper distribution of documents received as soon as they come in

• Circulation of information among Units as advised
Business Development Unit

• Ensure transfer of Micros’ transport allowance into their Bank Accounts weekly and retiree to FinCon weekly

• Manage weekly BD allowance and retire to FinCon weekly

• Prepare and send Key Risk Indicators (KRIs) of all BD Micro locations in Lagos to Risk Management monthly

• Manning the Pension Managers mailbox

• Scheduling cars and drivers for Micro Officers in BDU and Officers in RMU 

• Making stationery requests on behalf of BD and officers in Micro  locations and ensuring that the items  requested for are dispatched to Micros outside Lagos

• Payments: Processing of invoice payments for respective agencies and suppliers

• Raising memos and getting approvals for expenses incurred by BDU

• Receiving C of I’s of client Companies, logging them on the system and sending the hardcopies to Registration Unit daily. Also sending daily reports of C of I’s received daily to Registration Unit as well as weekly to Internal Control Unit.

• Sending Contribution Schedules to Companies on request

• Ensure availability of marketing materials i.e. forms, fliers and stickers. 

•Proper filing of all correspondence received in the unit


• Providing information and feedback to staff as required

Key Performance Measures (Highlights of current Performance Contract)

• Monitoring Press adverts in the dailies

 • Ensuring that tearsheets are supplied before claims for advert placements are made.

• Accuracy in the dissemination of  information

•Discretion and non-tolerance of careless handling of sensitive information

• Timely presentation of memos for approvals and submission of same for payments

• Timely Retrieval of documents when needed

• Presenting Head – BD’s claims and ensuring payment is made

• Ensuring that mails in the Pension Managers mailbox are distributed to the appropriate Units within 24 hours of receipt

• Submission of C of Is received to Registration Unit daily

• Submission of approval requests for Media Campaign to PENCOM and monitoring with Compliance unit till approval is received


Required Skills and Qualifications


• Bachelor's degree  

• Minimum of 2 years work experience

• Knowledge of the Pension Reform Act and related guidelines

• Excellent computer skills (Word, Power Point, Excel and Outlook)

• Excellent Customer service skills using communication and follow- through skills

 • Able to resolve issues with tact and diplomacy 

•Must have a positive professional demeanor and approach when conducting business with internal and external customers 

• Ability to accept constructive criticism and integrate suggestions in effective and creative ways is also necessary


• Customer service experience

• Good understanding of the Pension Reform Act and related guidelinesRequired CompetenciesPersonal Competencies

• Good customer service

• Flair for Personal Development & Learning

• Sociable, good interpersonal skills

• Ethical conduct

• Strong analytical skills 

• Strong interpersonal skills 

• Acts with integrity

• Ability to work under pressure

• Excellent organizational skills

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