Payment Fraud Associate in Lagos, Nigeria

at Jumia

Retail / Wholesales
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Reporting to the helloPay Chief Product Officer, your responsibilities will be as follows:

  • Proactively identify fraud trends that may impact business goals and targets.
  • Research internal and external data to identify risky behaviours and create strategies to minimize fraud.
  • Optimise systems to achieve optimal acceptance rate while keeping fraud loss to a minimum.
  • Develop and maintain machine learning models to detect fraud.
  • Act as fraud subject matter expert towards other departments such as marketing and product development.
  • Ensure operational processes are adequate, documented and enforced (e.g. fraud monitoring, dispute management, KYC, charge backs and protection policies).
  • Conduct or coordinate investigations on suspected fraudulent activities and provide recommendations to management and/or respective law enforcement agencies.
  • Report periodically to management in a clear and concise manner.
  • Ensure necessary records and databases are maintained for regulatory, research and reporting purposes.
  • Liaise with a sister team in Southeast Asia on best practices and fraud issues.
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