The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customers needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customers experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs.
CUSTOMER /BUSINESS AQUSITION
:Increase customer base through new to bank(NTB) customer aquisition and increased product per customer(PPC) ratio for existing to bank clients.
:Based on client profile, map client potential and work toward up streaming to Premium Banking segement by increasing wallet share.
:Manage and Service Primarily walk in customers, fulfuling transactional requirement.
:Extend existing customer relationship into additional or new products
:Effectively convert service recoveries into sales oppurtunities.
:Provide advice on potential financial planning based on client needs.
:Carry out investment suitability profiling of customers
:Refer to product specialist to provide expert advice to customers accross a wide range of financial matters.
RISK MANAGEMENT AND CONTROL
:Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
;Read, understand and comply with all provision of the Group Code of Conduct.
:Sound knowledge of all aspect of general banking, retail operations,credit operation, deposit aned lending products, inspection and audit requirement , as applicable.
:Ensure KYC compliance for all new to bank and existing customers
:Ensure Zero operational loss and effective complaint management.
:Report any suspicious transaction immediately to Line Manager or Fraud Control.
•Minimum of a 2nd Class degree in a relevant course.
•3-5 years sales experience in a similar role
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.