The role is assigned to Microsoft Dubai office. Travel may be as high as 1-2 weeks a month (short term missions) according to customer needs.
Global PFE Mission Statement
Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What does this mean?
Premier Field Engineering (PFE) is part of Microsoft’s Services Organization. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations
Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world.
•Onsite proactive and reactive services to our Premier customers around the globe
•Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
•Long term engagements with Dedicated Support Engineering
•Services delivered by highly skilled engineers with deep technical expertise
So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?
We need individuals that:
•Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
•Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
•Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
•Communicate at various levels from CIO to the technical staff on the ground.
•Experience in the enterprise customer arena
•Face-to-face customer engagement skills
•Excellent written, oral and presentation skills
•Troubleshooting knowledge & skills
•Degree qualification or equivalent experience
•Good understanding of ITIL/Service Management
Technologies Manageability - System Center Configuration Manager
System Center Configuration Manager Premier Field Engineers should be experienced in implementing, administering, tuning and troubleshooting SCCM and SMS environments.
Engineers in this team specialize in System Center Configuration Manager but also require experience in supporting technologies such as Microsoft SQL Server, Microsoft Active Directory Services, Certificate Services / PKI, Internet Information Server, TCP/IP and WINS. Engineers will also have breadth of knowledge in companion products such as System Center Operations Manager, Mobile Device Manager and Windows Software Update Services.
While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.
The Core role requires depth knowledge in a number of the following technologies / areas:
•Implementation and management of System Center Configuration Manager
•Experience of supporting a variety of operating systems
•Experience of advanced configuration including clustering, performance optimization and remote access.
•Experience of migrating from previous versions of Microsoft System Management Server
•Experience of WMI, DCOM
•Ability to script in VBScript or PowerShell
•Familiarity with Operating System deployment technologies
•Experience Troubleshooting Windows Server related issues
•Knowledge of monitoring alerting, logging and status messages
•Experience of working with T-SQL
•Troubleshooting network issues
•Fundamental networking knowledge - IP, DNS, WINS, IP routing, network address translation etc.
•Strong troubleshooting skills and experience