Travel: 1-2 week per month (short term mission).
Global PFE Mission Statement
Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What does this mean?
Premier Field Engineering (PFE) is part of Microsoft’s Services Organization. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations
Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world.
•Onsite proactive and reactive services to our Premier customers around the globe
•Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
•Long term engagements with Dedicated Support Engineering
•Services delivered by highly skilled engineers with deep technical expertise
So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?
We need individuals that:
•Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
•Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
•Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
•Communicate at various levels from CIO to the technical staff on the ground.
- Describe the different tools available for authoring a management pack and the characteristics of each tool.
- Understand the format of a management pack file and the difference between unsealed and sealed management packs.
- Identify the requirements for sealed management packs to be upgraded between versions.
- Show how management packs rely on elements in other management packs and how management pack references are defined.
- Describe the naming requirements of management pack elements and how different languages are used.
- Understand different management pack variables and how they are used.
- Explain the main concepts of classes and relationships.
- Understand basic process for defining a set of classes and relationships to represent the application.
- Identify criteria and recommendations for selecting a base class for custom classes
- Differentiate between kinds of relationships and their implications to monitoring.
- Explain the available data source for discovery.
- Understand discovery mechanism.
- Explain how the relationships are discovered.
- Be aware of how to populate a group.
- Identify script engines available in the Operations Manager.
- Explain the available variables used in discovery scripts.
- Understand the structure of each discovery script.
- Create discovery scripts.
- Troubleshoot discovery scripts.
- Describe the effects of the target.
- Identify the different kinds of data sources that are available to monitors and rules.
- Understand different kinds of monitors and how multiple monitors are used together to measure the overall application health
- Provide details of each kind of rule and when they should be created
- Explain the different kinds of tasks and shows how they are defined.
- Describe the purpose of diagnostics and recoveries.
- Create a health model for an application.
- Explain the available functions of MOMScriptAPI object.
- Understand the structure of monitoring scripts.
- Describe what a property bag is.
- Create a script-based rule or monitor.
- Describe the basic operation of modules and workflows.
- Identify different types of modules and different module implementations with particular detail for composite modules.
- Understand details of the different kinds of workflows.
- Create parameterized composite modules.
- Create custom workflows based on composite modules.
- Explain the concept of cookdown.
- Identify the criteria for cookdown to be performed.
- Create a script-based composite module that support’s cookdown.
- Understand troubleshooting best practices during design, testing and production phases.
- Explain how to set up error handling in a script.
- Identify tools that can be used to troubleshoot a management pack.
- Troubleshoot a management pack failure.
•Experience in the enterprise customer arena
•Face-to-face customer engagement skills
•Excellent written, oral and presentation skills
•Troubleshooting knowledge & skills
•Degree qualification or equivalent experience
•Good understanding of ITIL/Service Management
Manageability Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Operations Manager 2012 2007 2005 system solutions.
While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, Manageability Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.
The Manageability (Operations Manager 2012 2007 2005) role requires depth knowledge in a number of the following technologies / areas:
•Operations Manager 2012, 2007 and/or 2005 Architecture
•Audit Collection Services
•Management pack configuration, development and structure
•Strong troubleshooting skills and experience
•Fundamental Windows Operating System knowledge - WMI, performance monitoring.
•Fundamental networking knowledge - IP, DHCP, DNS, WINS etc.
•Fundamental SQL knowledge - Configuration and SQL Reporting
The following areas may also be beneficial:
•Knowledge of Microsoft clustering
•Knowledge of hardware virtualization technologies
•Knowledge of XML
•A working knowledge of AD.
•A working knowledge of PowerShell.
•A working knowledge of Vbscript.
The majority of time will be spent on customer sites