The Premier Field Engineer (PFE) position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting application design and supportability reviews, performance tuning, application stability consulting, troubleshooting, and porting/migration assistance, configuration management, pre-rollout testing and general IT support consulting
Premier Field Engineering at Microsoft
The Premier Field Engineer -You will be expected to work effectively in cross-group situations and be able to drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform.
As a Premier Field Engineer you will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
Exhibit leadership through personal responsibility, accountability and teamwork.
Act as a technical focal point in cooperative relationships with other companies.
Manage crisis situations that may involve technically challenging issues and diverse audiences.
Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
Travel within the US and internationally may be available.
Earn certifications as an MCSE, MCSD or MCPD. Microsoft will facilitate this opportunity through company provided resources and testing centers (required within one year of employment).
Minimum of 5 years of experience in systems development, network operations, software support, I.T. consulting or solution development.
Five or more years of industry experience with Microsoft SharePoint product
Three or more years of hands on development experience on SharePoint
Strong knowledge on Developer Technologies, products and ALM (.NET Framework, ASP.NET, Web Services, XML, Visual Studio , TFS ),
Solid understanding of client/server, networking, and Internet technologies.
Desired background in Technical Training. Education Bachelor’s Degree in Comp. Science, Comp. Info. Sys., Math, Engineering, Business, or related field.