To determine the accuracy and consistency of the information contained on the application form or to provide an updated information on the new to bank and existing customers. To achieve 56 completed applications in a day.
To perform phone verification efforts through call outs; to record phone verification details made for each application.
To initiate update of information by recording discrepancies advised by customer through recorded phone conversation.
To achieve phone verification effectiveness and efficiency by increasing the completion rate made in a day.
To provide feedback to team leader on reasons for high cancellation rates.
To focus phone verification efforts on selected worklist and/or priority applications assigned by team leader.
To recommend and evaluate action for high risk accounts identified through phone verification.
To ensure compliance with Health and Safety group and local polocies, rules and regulations.
To contribute to the effectiveness of the department's BCP, actively participate in the BCP testing, provide timely feedback on BCP matters, make themselves available during contingency situations. The Department Staff should be fully conversant.
Detailed, Result oriented and self motivated. Good analytical and problem-solving skills. Good oral and communication skills. Good coordination and people skills.