Responsible for the end to end service or resource specific coordination, management, execution & managing the projects of the following activities:
- Service & Resource; long & medium term planning & design, as part of the Infrastructure & Product Lifecycle Management. Resource here must be understood as the complete Operator's network & IS/IT infrastructure under the scope of the MS contract. This Service Function (SF) must ensure the best cost effective design, the adequate network & technology evolution & ensure the consistency of the service & resource.
- Short term planning, service & resource engineering, responsible for the detailed design of new or enhanced services or resources, supporting the deployment of the solution & ensuring that it meets the project requirements.
- Post-incident analysis as part of the Problem Management process & for approving any change that affects the network (or service) topology
- Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections. This function will prompt the need for a specific network optimization.