Preferred Banking RM in Lagos, Nigeria

at Standard Chartered Bank

Industry
Banking / Financial Services
Specialization
Banking
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Description   The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the middle to top tier market segment, uncovering customer needs and providing them with the right product & service solutions from the full range of Retail Client products offered.  

In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank. 

It is expected for the role holder to be customer centric and provide excellent customer service to complete customer experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs but is unlikely to have the full knowledge and experience to offer all Retail Client products.

Responsibilities

Key Roles & Responsibilities    Customer Relationship Management (Advanced) 
 Data Conversion & Reporting (Core) 
 Credit Risk Analysis (Core) 
 Legal & Regulatory Knowledge (Core) 
 Market / Competitor Knowledge (Core) 
 Product knowledge (Core) 
 Risk Management (Core) 
 Needs profiling & analysis (Core) 
 Negotiation & Objection Handling (Core) 
 Needs Based / Consultative Sales Skills (Core)

Requirements

Qualifications & Skills   • Minimum of a 2nd Class degree in a relevant course. 
• 3-5 years sales experience in a similar role 
• Strong sales and relationship management skills 
• Good Communication and Interpersonal skills. 
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products 
• Customer Relationship Management (Expert) 
• Market / Competitor Knowledge (Advanced) 
• Product knowledge (Advanced) 
• Needs profiling & analysis (Advanced) 
• Negotiation & Objection Handling (Advanced) 
• Needs Based / Consultative Sales Skills (Advanced) 
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
  Diversity & Inclusion   Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
  Apply Now

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