Programme Manager, Agent Networks in Lagos, Nigeria

Financial Services
Program Development
Minimum Qualification
Master's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

Enhancing Financial Innovation & Access (EFInA) is a financial sector development organisation working to promote financial inclusion in Nigeria. Established in late 2007, EFInA's vision is to be the leader in facilitating an all-inclusive and growth-promoting financial system. EFInA is funded by the UK Government's Department for International Development (DFID) and the Bill & Melinda Gates Foundation.

EFInA is seeking to recruit dynamic, strategic, and committed individuals to newly defined roles to build on its current achievements and accelerate the impact of financial inclusion in Nigeria. EFInA is a rapidly growing organisation with considerable influence in the financial sector. Employment with EFInA offers an exceptional and challenging opportunity for the right candidate.


The Role 
The Programme Manager, Agent Networks, will design, develop and execute EFInA’s strategy to establish ubiquitous agent networks to widen access to financial services in Nigeria. The Programme Manager, Agent Networks, will use the breadth of EFInA’s pillars - research, advocacy, capacity building and funding - to drive large scale formal inclusion and ensure that customers have easy access to convenient and trustworthy agents via whom they can conduct a range of financial transactions. He/she will convene and mediate between financial institutions, agent aggregators, regulators, other development partners and customers to ensure a balanced approach to building trusted, robust and pervasive agent networks. Through these activities, the Programme Manager, Agent Networks, will support EFInA’s executive team in creating and implementing the services, structures and systems required to achieve EFInA’s strategic objectives over the next three to five years. 

The role demands a highly numerate individual who has the capability to evaluate and synthesise large amounts of information. He/she must be a strategic thinker who is able to execute EFInA’s agent networks strategy. The Programme Manager, Agent Networks must possess deep technical understanding of agent network operations in Nigeria (including consumer behavior, product development, and value chains); the ability to apply global best practices to develop and take agent networks to scale; and a proven track record of identifying, implementing and driving innovation, with minimal supervision. Using these skills and experience, he/she will identify additional research required to inform key stakeholders and for successfully delivering EFInA’s agent networks strategy. 

The Programme Manager, Agent Networks should have strong organisational and project management skills to proactively identify, develop, budget, monitor and drive EFInA’s agent networks strategy. In addition, he/she should have excellent interpersonal and influencing skills, and possess the gravitas, credibility and track record for building and maintaining relationships with key external stakeholders. By identifying and forging strategic alliances, he/she will promote and secure commitment to developing pervasive agent networks in Nigeria and further EFInA’s financial inclusion agenda. He/she will also support EFInA’s research, advocacy, capacity building and funding objectives by disseminating pertinent information, convening meetings, presenting at conferences, and interacting with key counterparts. 

The successful applicant will have eight or more years of experience in development or financial sector, with a minimum of three years in inclusive finance, and/or agent banking or working on developing agent networks for low income communities. Equally the role could suit a candidate who has eight years’ business experience and with the capability to rapidly develop an understanding of agent network models. He/she will have a strong strategic focus, be results driven, and be committed to high standards of performance. They must be comfortable with negotiating change, taking responsibility and making complex strategic and operational decisions. Highly adaptable, creative, and accustomed to delivering results in a dynamic and fluid working environment, the Programme Manager, Agent Networks will make decisive and tangible contributions to EFInA as soon as he/she joins the organisation. 

Primary Relationships 
Reports to: Head of Programmes 
Department: Programmes 

Supports the Head of Programmes to build and manage external relationships with private sector actors including financial services providers, agent aggregators, payment services providers, technology providers, industry associations; as well as public sector actors including regulators such as CBN, Central Switch (NIBSS), Federal & State Ministries, Departments, Agencies (MDAs). 

Principal Responsibilities and Accountabilities 
The role will include, but not be limited to, the following responsibilities and accountabilities: 

Document and Deepen Knowledge of the Landscape of Agent Networks in Nigeria

  • Maintain an overview of, and document, the current landscape of agent networks in Nigeria in terms of key stakeholders, industry associations, policies, regulatory frameworks, impediments to growth and barriers to access for the low income population
  • Monitor, review and evaluate current policies and regulations in Nigeria that support and promote agent networks. Identify gaps and advocate for any required changes to ensure that agent banking regulations foster greater financial inclusion
  • Identify gaps and key opportunities in the agent networks sector that will drive strategic objectives
  • Provide analysis of the main developments related to agent networks in other relevant jurisdictions (particularly countries with similar profiles to Nigeria)
  • Identify key areas in which additional research or information is required and commission the necessary research in conjunction with the Head of Knowledge and Evidence
  • Disseminate research findings to key external stakeholders and ensure that they are used to inform policy reforms, encourage the development of convenient and trustworthy agent networks, and/or stimulate innovation, in line with EFInA’s strategic objectives
  • Contribute to the development of financial inclusion and EFInA’s position as a thought leader by writing and publishing papers on key developments related to agent networks

Develop and Implement EFInA’s Agent Networks Strategy

  • Develop an agent networks strategy describing how EFInA can lead the implementation of pervasive agent networks in Nigeria, to be approved by the Head of Programmes
  • Manage external consultants and technical partners, as directed by the Head of Programmes
  • Understand, identify, explore and advocate for policy reforms, innovative approaches and agent business models that accelerate the growth and development of agent networks
  • Produce succinct focus/strategy notes based on research findings and interaction with stakeholders, which clearly identify opportunities for growing agent networks and advancing EFInA’s financial inclusion agenda
  • Identify and develop a pipeline of agent network related projects for both the Innovation Fund and additional future funding mechanisms; evaluate relevant grant applications; and make recommendations to the Head of Innovation Funding
  • In conjunction with the Grants Manager, prepare grant agreements for grants awarded related to agent networks
  • Ensure all grants pertaining to agent networks are appropriately monitored in line with grant agreements and provide input to the project monitoring reports in a timely manner
  • Work with the Head of Programmes and Programme Managers responsible for Payments, Inclusive Products & Northern Nigeria, and Women & Financial Capability to effectively embed agent networks in their respective strategies
  • Identify areas for capacity building for key stakeholders in both the private and public sectors to deepen their knowledge in agent networks and financial inclusion

Stakeholder Management

  • Identify key stakeholders that have a role in driving the implementation of agent networks in Nigeria. Forge, maintain and deepen partnerships with these stakeholders
  • In conjunction with the Head of Programmes, develop and execute an effective marketing strategy for key stakeholders that increases awareness of the issues limiting the growth of agent networks and highlights EFInA’s recommendations for addressing these issues
  • Organise stakeholder events to discuss and debate pertinent issues that will support and drive the deployment of agent networks in Nigeria
  • If necessary, design and constitute a working group or similar body, including regulators and operators, in order to promote the deployment of widespread agent networks in Nigeria
  • Develop and effectively manage agent networks related projects to ensure timely completion of programme deliverables

Additional Responsibilities

  • Take responsibility for own continuous professional development by proactively identifying and participating in formal/informal learning opportunities
  • Develop a learning culture by sharing best practices and successes from agent networks related activities with different parts of the organisation
  • Perform any other duties as required by the Head of Programmes or the CEO


Job Competencies and Capabilities 
Qualifications & Experience 


  • Master's degree in Economics, International Development, Finance, Business Administration or other related discipline
  • At least eight years’ experience in development or financial services (preferably in Nigeria), with either a minimum of three years in inclusive finance, agent banking, and/or working on developing agent networks for low income communities, or the capability to quickly understand agent network models
  • Strong relationship management experience with the ability to engage with a diverse range of stakeholders
  • Experience working in a complex or pioneering environment and managing or facilitating change
  • Project management experience with relevant certification
  • Supervision and leadership experience
  • Experience in evaluating proposals


  • Experience in/or exposure to policy development
  • Financial modelling experience


  • Strategic thinker who keeps abreast of international trends in agent networks
  • Works independently and as part of a team
  • Highly numerate, with strong analytical and problem solving skills
  • Proven ability to produce concise, well-structured and very high quality reports and presentations
  • Ability to synthesise and interpret large amounts of information and data
  • Very high level of attention to detail and accuracy
  • Very strong verbal and written communication skills
  • Very strong presentation skills
  • Strong public speaking skills
  • Effective influencing and relationship building skills, including at senior levels
  • Strong advocacy skills
  • Advanced level competency in Microsoft Word, Excel and PowerPoint
  • Fluency in other languages desirable
  • Personal Qualities
  • Commitment to the financial inclusion agenda
  • Gravitas, credibility and ability to initiate and develop strategic partnerships and alliances
  • Highly organised and efficient; able to multi-task effectively and prioritise work based on minimal direction and multiple competing priorities
  • Works well under pressure and able to meet deadlines
  • Can-do approach
  • Committed to delivering high quality results, with cost-effective use of resources
  • Driven and a self-starter
  • Innovative
  • Proactive with high levels of initiative
  • Resourceful with an enterprising attitude that is quick to search out alternative solutions to needs or problems
  • Positive, flexible, supportive attitude to work
  • Exhibits a helpful behaviour beyond strict job requirements
  • Discreet and respects confidentiality
  • Integrity and high personal ethical standards
  • Confident
  • Resilient

Remuneration: Competitive

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