Proj Prog Mgmt Advisor in National Capital Reg, Philippines

at Dell

ICT / Telecommunications
Information Technology and Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

• Responsible for managing service partners delivering services on behalf of Dell and / or supporting services for Dell customers 
• Establishes and maintains a strong communication channel with vendor organizations to increase efficiencies, reduce costs and strengthen customer service. 
• Ensures vendors deliver on key metrics such as timeliness, quality, productivity, and customer satisfaction. 
• Drives on-going process improvements to deliver increased operational efficiency in all vendor processes. 
• Provides escalation to resolve contractual issues. Responsible for tracking of escalated issues and reporting of root cause analysis 
• Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project. 
• Manages Onsite engagements and businesses processes. 
• Applies analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information. 
o Qualitative information 
o Quantitative research 
o Trend data 
• Presents problem analysis and recommended solutions in a creative and logical manner. 
o Forecasts, models, and utilizes advanced analytical tools. 
o Creates new procedures and processes to drive desired results. 
• Handles diverse range of issues that require evaluation of a variety of factors including current business trends. 
o Develops skills to analyze ambiguous problems. 
• Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. 
• Conducts periodic reviews to ensure project is on track and conducts post-project reviews. 
• Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis. 
• Cultivates, develops, and manages strong, lasting relationships at senior management level. 
• Typically responsible for mid to large sized projects. 
• Performs compliance checks and ensures audit-readiness (ISO, CSA). 
• Utilizes relevant project management tools, systems, and applications. 


· Strong negotiation, organizing and planning skills. 
· Strong ability to lead multiple project teams simultaneously. 
· Strong ability to lead across functions and regions by applying organizational agility. 
· Concrete experience in delivering strategic solutions. 
· Excellent communication, presentation skills are essential. 
· Excellent customer service orientation. 
· Ability to prioritize and manage work to critical project timelines in a fast-paced environment. 
· Strong analytical skills and knowledge of quality tools. 
· Experience in Six Sigma and PMP methodologies an advantage. 
· 3–5 years of relevant work experience.

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