- Establish Transformation plan, milestones and deliverables.
- Establish and manage Transformation team structure and members.
- Establish team management process and organization.
- Plan, manage and execute Transformation Projects' budget to ensure successful delivery.
- Establish and standardize Transformation delivery process.
- Document the Transformation process and provide the operation procedure for the transformed technology system and perform knowledge transfer to operation team.
- Design, establish and manage cost effective, sustainable service delivery (including technology) across all offerings - drive definition of, and protect, delivery (including technology) strategies and standards