Project IT Support - Ref No: 293 in Lagos, Nigeria

at Jagal

Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Key Aims and Objectives

  • Ensure that all work is done safely in accordance with company and project HSE procedures
  • Ensure that the company IT policies are strictly adhered to
  • Resolve reported hardware and software issues, ensuring minimum down time
  • Assist in the education of users where reported issues are a result of a users lack of understanding
  • Ensure that support issues are resolved promptly and users are fully informed when an issue cannot be resolved immediately.

Prime Responsibilities and Duties

  • Monitor Helpdesk software for tickets assigned, process them based on priority and update on completion of work
  • Resolve problems to the end user's satisfaction and communicate any reasons for lengthy resolution
  • Escalate issues where required to the Helpdesk or appropriate section lead and follow up to ensure completion
  • Install, test and configure new computers and peripherals with the standard company software and other applications as directed
  • Perform hardware and software upgrades as required
  • Monitor company systems to ensure user compliance with company policies and escalate issues found.
  • Proactively liaise with end users, analyse any issues found and provide/recommend solutions.
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