QoS Analysis & Capacity Management in Abuja, Nigeria

at Etisalat

Information Technology
Minimum Qualification
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female

Job Description

Assist in the definition of the division's plans, policies, projects and service levels.

·  Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

·  Conducts needs analysis studies and confers with managers and supervisors to determine quality of service training needs.

·  Analysis, Detect & Report any problem due to capacity shortages.

·  Design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards.

·  Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.

·  Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.

·  Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.

·  Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.

·  Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.

·  Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.

·  Coordinate the preparation of technical reports on network quality/ performance.

·  Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.

·  Advise other Network QoS & Support staff on rectification of quality lapses or non-achievement of service levels.

·  Manage vendor performance and ensure agreed SLAs are achieved.

·  Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines and operations and take action as required.

·  Implement the function's work programs and plans in line with agreed upon procedures and guidelines.

·  Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.

·  Manage inter-functional relations to ensure synergy across the various departmental functions.

·  Monitor and control the budgetary needs of the unit/function.

·  Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network QoS & Support

·  Perform any other duties as assigned by the Director, Network QoS & Support



·  First degree or equivalent in Electrical Engineering 

·  Postgraduate degree/relevant professional qualification


Experience,Skills & Competencies

·  Twelve (12) to Fifteen (15) years relevant work experience with at least three (5) years in a managerial position

·  Network Operations

·  Network Security and Assurance

·  Service Continuity Management, Monitoring and Control

·  Telecommunications & Mobile Network Standards & Specifications

·  Leadership and People Management

·  Accountability

·  Communication

·  Problem Solving

·  Passion for Excellence

·  Integrity

·  Empowering people

·  Growing people

·  Team work

·  Customer Focus


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