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He would lead the quality assurance effort from the current status to a new status suitable to meet demanding customer requirements and deliver operating profit to the company.
Working with a team of highly skilled engineers and operations management personnel, this position will guide our company to achieving “best practice” quality systems.
You will be responsible for the management of the quality control department, ensuring the systems and procedures operated within the department move towards the requirements
He will work closely with our suppliers and our Logistics Manager to create data collection techniques for control of supplied products or sub-contracted production services; direct and conduct supply chain audits ;create quality technical specifications for suppliers; audit their quality procedures and control complaints and return authorizations.
He or she will work with team and participate in product control activities, devise and ensure implementation of quality plans
He or she is also responsible for ensuring continuous training of employees on aspects of the QA systems that are relevant to their position, particularly with production and assembly personnel and their team leaders.
He or she will also ensure that quality procedures are documented, audited and maintained in all other areas of the business. This includes implementation and performance management of all sections against their quality procedures and, through the completion of quality audits.
He or she will work with all sections and teams to improve their procedures.
Direct and coordinate the company’s quality program, including the implementation and procedures.
Compile quality control reports, create statistical process control metrics, manage non-conformity material discrepancy reports, recommend continuous improvement activities.
Prepare monthly summaries of quality issues for the Technical Support Manager for presentation to the senior management team.
Implement quality training programs for key quality & manufacturing personnel and supply chain partners.
Ensure appropriate calibration of quality equipment.
Work with Production Management
Work with Logistics to integrate quality standards as part of the Service Level Agreement for core suppliers and, where appropriate, assess supplier return products with failure analysis. Issue and manage supplier Corrective Action Reports.
Support Logistics with annual business reviews of key suppliers.
Keep senior management abreast of significant developments identified during quality control activities.
Investigate and record customer complaints regarding product performance, specifications, and reliability.
Knowledge, Skills and Abilities:
Bachelor’s degree required, preferably in Business Management or a related field, or equivalent work experience of Quality Assurance management.
Must be fluent in written and spoken English.
Minimum of 3 years of relevant quality management experience.
Must have experience of running quality training programs
Proven experience and ability to manage people, processes, and technology.
Possess senior management leadership abilities and skills, such as the ability to build teams and manage operational, organizational and financial elements. Demonstrated experience coaching and developing individuals