Al Tayer Group are looking for a Quality Assurance Manager to monitor the quality of IT Service Delivery, programme implementation and performance on behalf of the IT Planning & Projects team and ensure they meet the highest IT Quality Standards and IT Quality Assurance procedures.
The Quality Assurance Manager will contribute to the development of the strategy for the Quality Assurance function and participate in the development of policies and procedure framework along with the VP – IT Planning & Projects. The role shall focus on development, implementation and realization and management of a strategic IT delivery quality plan to the department’s quality standards into compliance with leading benchmarks, key performance indicators and international leading practices. The responsibilities include aligning IT strategic objectives and programmes to the delivery of practical, measurable and achievable realization criteria, controls, measures and reporting frameworks.
The incumbent shall act as an independent Quality consultant within the project team, ensure that documentation of all system configurations are in place and monitor - in conjunction with the IT Portfolio Management Office - the high-quality delivery of internally and externally provisioned IT services and programmes.
The successful candidate will have a Bachelors or Masters Degree in Business or IT with at least 8 – 10 years experience in the IT function with at least 4 years within the IT Quality & Assurance or Consulting domain along with prior experience in providing IT services such as Development, Programme / Project Delivery, IT quality assurance, IT audit, Service / Operating level agreements and vendor engagement management.
As a successful applicant you will have extensive experience from complex IT environments / engagements in defining and managing IT performance metrics, KPI’s and quality control and assurance frameworks. You will have knowledge of latest IT systems, technology and application and an excellent communicator having good interpersonal and negotiation skills along with having an analytical bent of mind, keenness towards quality and lead multiple projects independently.