Reception Manager | Al Futtaim Auto Center | in Abu Zaby [Abu Dhabi], United Arab Emirates

at Al Futtaim

Industry
Automotive
Specialization
Engineering
Minimum Qualification
Diploma
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Reporting to the Bodyshop Manager, the Reception Manager will be responsible for the following:

Customer satisfaction
Ensure customer satisfaction for enhanced business levels and Customer Retention.

Communication
Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.

Quality
Ensure top quality work job by matching principals’ repair standards. Enhancing Customer Satisfaction and diminish return jobs.

Productivity
Ensure high level of productivity to increase profits and quick turnover of job.

Vehicle Receiving and Delivery
Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.  Ensure proper delivery of the vehicle to the customer.

Employee Engagement
To ensure the branch impact planning meetings are held monthly and action taken resulting in a .5% growth in 2013.

Requirements

  • A Degree/Diploma in Automobile / Mechanical Engineering
  • 3-5 years experience in a reputed workshop as a Service Advisor    
  • In-depth customer service experience
  • Customer Orientated and focused on deliverables
  • Able to communicate and present in both verbal and written English
  Apply Now

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