Customer satisfaction Communication Quality Productivity Vehicle Receiving and Delivery Employee Engagement
Ensure customer satisfaction for enhanced business levels and Customer Retention.
Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.
Ensure top quality work job by matching principals’ repair standards. Enhancing Customer Satisfaction and diminish return jobs.
Ensure high level of productivity to increase profits and quick turnover of job.
Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. Ensure proper delivery of the vehicle to the customer.
To ensure the branch impact planning meetings are held monthly and action taken resulting in a .5% growth.
Vehicle Receiving and Delivery